dan99 Privacy Policy

01 About This Policy

This Privacy Policy (the "Policy") sets out the basis on which dan99 (the "Platform", "we", "us", or "our") collects, processes, stores, uses, and shares personal data relating to individuals who register accounts, visit the website at dan99.app, or otherwise interact with the dan99 platform (collectively referred to as "Players", "Users", or "you").

dan99 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection principles under our international gaming licence framework. This Policy has been written in plain, accessible English so that players across Pakistan — in Karachi, Lahore, Faisalabad, Islamabad, and beyond — can clearly understand what happens to their information.

This Policy should be read alongside the dan99 Terms & Conditions and the Responsible Gaming Policy. Where any conflict arises between these documents on matters relating to data, this Privacy Policy shall take precedence.

02 Data We Collect

2.1 Identity and Registration Data

When you create a dan99 account, we collect your full legal name, date of birth, gender, nationality, and a unique username of your choosing. This information is necessary to open and maintain your account and to comply with our Know Your Customer (KYC) obligations under the terms of our international gaming licence.

2.2 Contact Information

We collect your email address, mobile telephone number, and residential address (including city and province within Pakistan). These details are used to communicate with you regarding your account, process support requests, send transaction notifications, and — where you have given explicit consent — deliver promotional communications.

2.3 Identity Verification Documents

As part of the KYC process, we may collect copies of the following documents:

• Pakistani Computerised National Identity Card (CNIC) — front and back
• Valid Pakistani passport (bio-data page)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 90 days)
• Proof of payment method ownership (e.g., screenshot showing your name on a JazzCash or EasyPaisa wallet)

2.4 Financial and Transaction Data

We record all deposit and withdrawal transactions processed through your dan99 account, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer), transaction amounts in PKR, timestamps, and transaction reference numbers. We do not store full bank account numbers or payment card numbers — only the identifiers necessary to reference your linked payment method.

2.5 Technical and Device Data

We automatically collect certain technical information when you access the dan99 platform, including your IP address, device type and model, operating system, web browser type and version, screen resolution, and unique device identifiers. This data is used for security monitoring, fraud prevention, and to ensure the Platform displays and functions correctly on your device.

2.6 Behavioural and Usage Data

We collect data about how you use the dan99 platform, including which pages you visit, which games you play, how long your sessions last, which sports markets you view, your betting and wagering history, and the features you interact with most frequently. This data is used to improve the Platform, personalise your experience, and fulfil our responsible gaming monitoring obligations.

03 How We Collect Your Data

3.1 Directly From You

The majority of personal data we hold about you is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawals, when contacting our support team via live chat or email, or when participating in promotions and surveys.

3.2 Automatically Through the Platform

Certain data is collected automatically as you browse and use the dan99 website. This includes data collected via cookies, web beacons, server logs, and similar tracking technologies. Please refer to Section 10 of this Policy for a full explanation of our cookie practices.

3.3 From Third-Party Verification Services

Where necessary to fulfil our KYC and anti-money laundering obligations, dan99 may use licensed third-party identity verification providers to cross-reference the information you have provided against publicly available records or authorised databases. Any such third-party provider is required to process your data under strict confidentiality obligations.

3.4 From Payment Processors

Our payment processing partners — including JazzCash, EasyPaisa, and our banking partners — may share transaction confirmation data with dan99 to facilitate the processing and reconciliation of deposits and withdrawals to and from your account.

04 How We Use Your Data

dan99 uses the personal data it collects for the following specific purposes:

• Account Management: Creating, maintaining, and administering your dan99 player account, including processing account closures and self-exclusion requests.
• Transaction Processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer in a secure and efficient manner.
• Identity Verification: Conducting KYC checks to verify your identity and age (21+), and to comply with anti-money laundering obligations applicable to licensed gaming operators.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multiple account abuse, and other prohibited conduct as described in the dan99 Terms & Conditions.
• Customer Support: Responding to your enquiries, resolving disputes, handling complaints, and providing account-related assistance via live chat and email.
• Responsible Gaming Monitoring: Monitoring your gaming activity to identify potential signs of problem gambling and, where necessary, reaching out to you with information about available responsible gaming tools.
• Platform Improvement: Analysing aggregated usage data to improve the functionality, performance, and content of the dan99 website and mobile experience.
• Marketing Communications: Sending promotional emails and notifications about bonuses, PSL cricket betting offers, and new Platform features — but only where you have given your explicit consent to receive such communications.
• Legal and Regulatory Compliance: Fulfilling our obligations under applicable gaming regulations, responding to lawful requests from regulatory authorities, and maintaining records as required under our international gaming licence.

05 Legal Bases for Processing

dan99 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing that is required to perform the contract between you and dan99 — i.e., operating your player account and processing transactions.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, anti-money laundering, and record-keeping obligations under our gaming licence.
• Legitimate Interests: Processing carried out in the legitimate interests of dan99 and our players — such as fraud prevention, platform security, and improving the Platform — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — such as receiving marketing communications or the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing and Disclosure

6.1 We Do Not Sell Your Data

dan99 does not sell, rent, lease, or otherwise transfer your personal data to any third party for commercial or marketing purposes. This is an absolute commitment with no exceptions.

6.2 Authorised Third-Party Processors

We share personal data with carefully selected third-party service providers who process data on our behalf and under our instruction, strictly for the purposes outlined in this Policy. These include:

• Payment Processing Partners: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and interbank transfer facilitators — to process deposits and withdrawals in PKR.
• Identity Verification Providers: Licensed KYC and AML verification services used to confirm the identity and age of players.
• Gaming Software Providers: The casino game and sports betting software providers that power the dan99 platform — who require access to session and gameplay data to deliver their services.
• Cloud Infrastructure and Security Providers: Hosting and data storage providers that maintain the servers and security systems supporting the Platform.
• Customer Support Tools: Live chat and helpdesk software providers used to deliver 24/7 player support.

All authorised third-party processors are bound by contractual data protection obligations and are prohibited from using your data for any purpose other than those specified.

6.3 Regulatory and Legal Disclosures

dan99 may disclose your personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required by law, court order, or the conditions of our international gaming licence. Such disclosures are made only to the extent strictly necessary and are logged for audit purposes.

07 International Data Transfers

As an internationally licensed online gaming platform, dan99 may store or process your personal data on servers located outside of Pakistan. Where such transfers occur, dan99 ensures that adequate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

These safeguards may include standard contractual clauses, data processing agreements, and the application of security controls consistent with internationally recognised data protection frameworks. If you have questions about the international transfer of your data, please contact our support team at [email protected].

08 Data Retention

dan99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the full duration of your account's active status with dan99.
• Post-Closure Retention: Following account closure — whether initiated by you or by dan99 — your account data is retained for a minimum of five (5) years to satisfy anti-money laundering record-keeping requirements applicable to licensed gaming operators.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction, whichever is later.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years for regulatory compliance purposes.
• Support Communications: Customer support correspondence is retained for three (3) years following the resolution of the relevant matter.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for as long as we continue to send you such communications, and for one (1) year thereafter as evidence of your consent.

09 Your Data Rights

As a dan99 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that dan99 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and no other legal basis applies. This right is subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that the processing of your data be restricted in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including objecting to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store certain preferences or session data. dan99 uses cookies and similar technologies (such as web beacons and local storage) on the Platform.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core functionality such as session management, secure login, and the processing of transactions. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Analytical / Performance Cookies: These cookies collect aggregated, anonymised information about how players use the dan99 website — such as which pages are visited most frequently and whether any error messages are encountered. This data is used solely to improve the Platform's performance.
• Functional Cookies: These cookies allow the Platform to remember choices you have made — such as your preferred language, display settings, or recently viewed game categories — to provide a more personalised experience.
• Security Cookies: These cookies support our fraud detection and account security systems by helping to identify unusual or suspicious patterns of access that may indicate unauthorised activity.

10.3 Managing Your Cookie Preferences

You may manage or disable cookies through your web browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing many core features of the dan99 platform, including the ability to log in and place bets. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance.

11 Marketing Communications

dan99 may, where you have given your explicit consent, send you promotional communications by email or SMS. These may include information about welcome bonuses, reload offers, PSL cricket betting promotions, new casino game launches, and other Platform news.

You are never required to opt in to marketing communications as a condition of registering a dan99 account. You may opt in or out at any time by:

• Clicking the unsubscribe link in any promotional email received from dan99.
• Updating your communication preferences within the notifications section of your dan99 account dashboard.
• Contacting our support team at [email protected] with a request to be removed from our marketing list.

Opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent regardless of your marketing preferences as they form part of the core account service.

12 Security Measures

dan99 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the dan99 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data fields — including identity document references and financial identifiers — are encrypted at rest within our database infrastructure.
• Access Controls: Access to personal data within dan99's systems is strictly role-based. Only personnel with a legitimate operational need may access specific categories of player data, and all access is logged and audited.
• Two-Factor Authentication (2FA): dan99 offers optional two-factor authentication for player accounts, providing an additional layer of security beyond username and password.
• Intrusion Detection and Monitoring: Our infrastructure is continuously monitored for suspicious activity, with automated alerts and response protocols in place to address potential security incidents promptly.
• Regular Security Audits: The Platform undergoes periodic security assessments and penetration testing conducted by qualified third-party security professionals.

13 Responsible Gaming & Your Data

The dan99 platform uses your gameplay and account activity data as part of its responsible gaming programme. This is a protective use of your data that operates in your direct interest. Specifically:

• Our responsible gaming systems monitor betting frequency, session duration, deposit volumes, and changes in playing patterns that may indicate problem gambling behaviour.
• Where our systems flag a potential concern, a trained member of the dan99 responsible gaming team may reach out to you by email or within the Platform to check in and share information about available support tools.
• Self-exclusion requests — whereby you ask dan99 to restrict your access to the Platform for a defined or indefinite period — are processed as a priority. Data relating to self-exclusion is retained and actively enforced to prevent re-registration during the exclusion period.
• Deposit limit, loss limit, and session time limit preferences set within your account dashboard are stored as part of your profile and are enforced automatically by the Platform.

14 Third-Party Services and External Links

The dan99 platform may from time to time reference third-party services in an informational context. Please be aware that this Privacy Policy applies solely to the dan99 platform and does not govern the data practices of any third-party services or websites. dan99 is not responsible for the privacy practices of third-party entities.

Our payment processing partners — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — operate under their own privacy policies and terms of service. When you initiate a transaction through one of these payment methods, the relevant provider's own privacy policy will govern the processing of data on their platform. We encourage you to review those policies directly.

Game content provided by third-party software providers on the dan99 platform is delivered through secure APIs. These providers receive only the minimum data necessary to deliver the game session — such as a session token and game outcome records — and are contractually prohibited from using this data for any purpose other than game delivery and integrity verification.

15 Changes to This Privacy Policy

dan99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by email and/or by displaying a prominent notice on the Platform prior to the change taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the dan99 platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should stop using the Platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how dan99 is protecting your information. Previous versions of this Policy are available upon request by contacting [email protected].

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dan99 handles your personal data, please contact our Data Protection team using the details below:

We take all privacy complaints seriously and will investigate your concern thoroughly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority or data protection supervisory body applicable under the terms of our international gaming licence.

For responsible gaming concerns specifically, we encourage you to also visit our dedicated Responsible Gaming page, which contains information about self-exclusion tools, deposit limits, and external support organisations available to players in Pakistan.